Client Testimonials

Dave Turner Organtica Management Group Cesar is my go to guy for all things IT related. He is direct, dependable, knowledgeable, and cost effective. Five Star customer service too!

Brooke D. Natural RX Nothing but quality service coming from Cesar and his company. He helped me set up my remote connect so that I can work from where ever I need. He's always just a call away when my company needs him. Very Thankful for them.

Chris Cecil ABQ Back Neck and Pain Center They have done a great job for me. "All our patient data wasn't viewable after our system crashed, their techs helped recover everything as quick as possible and upgrade everything they could". I recommend them highly..

Cory F. Comfort Dental Cesar has been our Tech Support for about the past two weeks and everything has worked great! He is very knowledgeable and takes the time to explain what work is needed and how it has been fixed. He is always very personable and has taken the time to help us update our computers to make our office run more efficiently. I recommend him to any company or anybody who needs assistance with there computer, website, network and camera systems.

Managed Service Provider Support

Details: Category: Daedalus Info

SLA! Business & Dispensary I.T Support
On Call 24 x 7 - 365


Starting a Business? Need a great I.T. without the overhead? We offer SLA Retainer Services! For less than 1 Technician on payroll per location, you can get the entire Daedalus Teks team on call 24-7 x 365, Learn More	The Cannabis Industry is growing exponentially daily. Starting a; Cultivation, Dispensary or Vertical Cannabis Business can be stressful enough! Our team can help ensure everything I.T. related is covered, from Hardware to Software and even Provide support when Biotrack can't. Call Now	With an SLA there's no need to freak out, submit a ticket or contact the assigned technician and we'll fix I.T. asap! 24x7-365 literally means anytime, anywhere our techs will be available to help as quick as possible. Just let us get our systems booted or arrive onsite ;). Call a Tech	Get perks with an SLA retainer! So many perks, so little space! Discounts on hardware purchased from us, routine onsite visits, On Call Onsite/Remote Support and a Ticket System to document everything we fix! Plus we deal with the companies/people you don't want to deal with. Saving time & Money. Sign Up Today

1. How can I contact a technician to review my business?

Individuals can also request contact from a technician by; calling in, emailing us, opening a support ticket or visiting our location at 4011 Menaul Blvd. NE in Albuquerque, NM or give us a Call.

2. What will a technician tell me about my businesses I.T. practices?

During our technicians first consultation visit they will provide an assesement on the following; backup plans, disaster recovery pre-cautions, network security, server health check, system security and system stability.

3. How often would you suggest having techncians onsite or perform maintenance?

Our technicians recommend at the very least to have a system checked every 3 to 6 months. When it comes to business and office, we recommend weekly health checks and monthly onsite maintenance. Daedalus Offers a Service Level Agreement for all clients who need periodic maintenance and repair at a cost effective price.

4. Do I have to be local to the New Mexico area to use all of your services?

Abosolutely not. We can provide service to any client, anywhere on the globe as long as there is an active internet connection present. Our remote support software allows users to chat with our technicians and request service from anywhere in the world on any system.

5. Do I need an appointment?

Abosolutely not. We are located on Menaul, in Albuquerque New Mexico in between Organtica and Rustic Furniture.

How to Tell if Windows is Genuine or Not

We all love to shop online these days. Sometimes online deals are too good to be true. How to tell if the computer you just bought has a genuine copy of windows or not:
Almost all computers come with a windows license sticker somewhere on the outside of the case. This sticker contains all the information about the copy of windows; which version of windows and a 20 digit product key. It is possible to not have a sticker but more often than not, if it does not have a sticker it is not valid. Certain computers can save the product key on the BIOS, usually only major retailers like Dell and HP use this, NOT custom builds.\

The most obvious way to tell is there will be a icon on the bottom right logo on the screen asking to activate windows.

The easiest way to to check is performing Windows genuine validation via Settings. Just go to the Start menu, click Settings, then click Update & security. Then, navigate to the Activation section to see if the OS is activated. If yes, and it shows "Windows is activated with a digital license ", your Windows 10 is genuine.

For the more tech savvy,

Generally, you will check for products ID and license status of the operating system by right-clicking on This PC and choosing Properties.

In the pop-up window, you will see information about Windows 10 such as Windows edition, RAM, computer name, processor type, etc. Scroll down and then you can see if Windows 10 is activated in the Windows activation section. If so, the product ID is given.

But there is one thing you should note. Whether Windows 10 is genuine or activated, the status looks like the same in the system properties window. So, how to check if Windows 10 is original or not? How to check genuine Windows 10? You can use Command Prompt to validate Windows 10.

Step 1: Click Windows logo and R key on the keyboard in Windows 10 to open the Run dialog.

Step 2: Type slmgr.vbs /dli and press Enter key to display license information. Here slmgr stands for Software License Manager and the .vbs means Visual Basic Script.

In the pop-up window, if you see volume activation expiration, renewal interval and these types of information, you should know your Windows 10 is activated using activator software and it is cracked.

How to report a computer crime: Fake anti-virus

by Bob Burls @ Naked Security on December 7, 2012

Do you know how to report a computer crime? Or even who you would report it to?

So far, we have looked at phishing and SQL injection attacks, trolling, unauthorised email account access and malware in our series of articles on how to report a computer crime. In this article, we'll look at fake anti-virus.

We'll look at what offences are committed in different countries when a crime like this happens, how you should report the crime,
and what evidence you can preserve that might help in the subsequent investigation.

Take this scenario:

Peter is browsing the internet at home using his PC and lands on an adult content web portal. He sees a hyperlink offering to download an X-rated movie. Peter downloads the file.

What is RAM/Memory? And how do I find information on my system about it?

Random-access memory (RAM) is a form of computer data storage. A random-access device allows stored data to be accessed in very nearly the same amount of time for any storage location, so data can be accessed quickly in any random order. In other data storage media such as; hard disks, CDs, DVDs, magnetic tapes and drum memory read and write data only in a predetermined order, consecutively, because of mechanical design limitations. Therefore the time to access a given data location varies significantly depending on its physical location.

How to report a computer crime: malware by email

by Bob Burls @ Naked Security By Sophos