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Announcements - Component - retail sales policy
ALL RETURNS, WARRANTIES & EXCHANGES REQUIRE ORIGINAL RECEIPT
1. CPU, Software and Special-Order sales are Final. Retail CPUs carry 14 day Daedalus Teks warranty which can only be replaced once and 3 year manufacturer warranty. Warranty excludes ‘Physical Damage’ (cracks, broken/bent pins) & ‘Misuse’ (over clocked, burned) CPUs.
2. Hardware purchase(s) may be returned for refund or exchange within first 14 days of purchase (5 days for Random Access Memory) if product is undamaged and appears unused. Refunds subject to 20% restock fee if product is in new-resellable condition (undamaged, complete & appears unused). Refunds subject to 35% restock fee if returned in non-resellable condition. All products must be returned with; hardware, accessories, original invoice and the component will be tested by a Daedalus Teks Technician to be eligible for refund or exchange. Final determination of return eligibility is at Daedalus Teks’s discretion.
3. There is 30 day warranty on all other items. After the 30 day period, warranty is carried by product manufacturer. Warranties are void for any product; damaged by abuse, improper handling or installation. All Warranties are valid only for product failure due to manufacturer defect.
4. Used Product sales are Final with 7 days warranty.
5. All laptops & laptop accessory sales are Final (This exclude’s but is not limited to PCMCIA cards, external enclosures & memory chips). These items are eligible for exchange only, no refunds.